All our Guest Liaison Officers speak perfect English and are trained in customer service. If you call we can sort out your needs more quickly and sometimes offer you a discount.
Toll-Free Numbers
UK: 0800-883-0467
US or Canada: 1-800-860-0571
Ireland: 1-800-550-272 (Not available from mobiles.)
Australia: 1-800-453-548
Germany: 0800-187-3673 (Not available from call-boxes or mobiles.)
Austria: 0800-293882
Switzerland: 0800-562-084 (Not available from mobiles.)
Italy: 800-872-171 (Not available from call-boxes or mobiles.)
France: 800-917-470
Netherlands: 0800-022-8017 (Not available from mobiles.)
Spain: 900-957-612 (Not available from mobiles.)
Contacting us by E-Mail
Please let us know how many people are in your group, the date of your arrival and the number of nights.
Please also tell us if you would like a room with a private bathroom or a much larger room for the same money with a shared bathroom. Also tell us if you would like a room with a view.
Finally please tell us which currency you would like us to quote you in.
Other countries: +420-257216337
Please replace the "+" with your international access code: this is 00 for most countries in Europe and 011 for the US and Canada. If you are not sure how to make an international call from your country you might like to look here.
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The Castle Steps s.r.o.
Nerudova 7
Praha 1
118 00
Czech Republic
Skype: castlesteps (calls only)
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